Privacy Policy

At WeMate, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our online store. We are committed to being transparent and building trust with our customers.

1. Information We Collect

We may collect the following types of personal information:

• Personal details (name, billing and shipping address)
• Contact information (email address, phone number)
• Order and payment details (purchase history, payment method)
• Usage data (cookies, IP address, browser, and device information)

We collect this information directly from you or through trusted third-party providers such as payment processors and shipping partners.

2. How We Use Your Information

• Order Processing: To process purchases, arrange shipping, and provide customer support
• Communication: To send order confirmations, service updates, and—if you agree—marketing messages
• Improvement & Security: To analyze and enhance our store experience, fix errors, and prevent fraud
• Legal Obligations: To comply with record-keeping and tax regulations

3. Legal Basis for Processing

We process personal data based on your consent, to fulfill a contract, comply with legal obligations, or pursue legitimate interests such as improving our services and maintaining security.

4. Sharing Your Information

We only share your information with trusted third parties when necessary for service delivery or as required by law. This may include:

• Payment service providers
• Shipping and logistics partners
• IT and hosting providers
• Analytics and marketing services (only with your consent)

5. Data Security

We implement appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access. These include encryption, access controls, and regular security reviews.

6. Data Retention

Your personal data is stored only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access to the personal information we hold about you
• Correction of inaccurate or outdated data
• Deletion of your data (“right to be forgotten”)
• Restriction or objection to certain processing
• Data portability
• Withdrawal of consent at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and—where applicable—offer personalized content and ads. You can adjust your cookie preferences at any time in your browser settings.

9. International Data Transfers

If your data is transferred outside your country (for example, to the United States), we ensure appropriate safeguards are in place to protect your information, consistent with applicable data protection laws.

10. Updates to This Policy

We regularly review and update this Privacy Policy to reflect changes in our practices or legal requirements. The date of the last update is listed below.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

WeMate
Email: contact@wemate.co

Last updated: October 31, 2025