Shipping Policy

At WeMate, we care about delivering your order quickly and securely. Please read our shipping policy carefully.

Processing Times

Orders are processed within 1–3 business days after payment confirmation.

Once your order has been shipped, you’ll receive a confirmation email with your tracking number.

Estimated Delivery Times

• United States: 5–10 business days
• Canada: 7–12 business days
• Europe: 7–14 business days
• Rest of the World: 10–20 business days

Note: These delivery times are estimates and may vary due to customs processing, holidays, or local delivery conditions.

Shipping Costs

• Standard Shipping: Free on all orders.
• Express Shipping: Available at checkout (additional fees may apply).

Order Tracking

Once your order is shipped, you’ll receive an email with a tracking number and a link to follow your delivery status.

Incorrect Address

Please make sure your shipping address is entered correctly at checkout. WeMate is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

We always strive to deliver your order on time. However, WeMate is not responsible for delays caused by the courier, customs, or unforeseen circumstances. If your package is lost or significantly delayed, please contact us at contact@wemate.store — we’ll be happy to help.

Customs, Duties & Taxes

WeMate is not responsible for any customs duties, import fees, or taxes that may apply in your country. These charges are the customer’s responsibility.

Questions?

If you have any questions about your order or shipping, please contact us at contact@wemate.store. Our team will be happy to assist you.

By placing an order on wemate.store, you agree to the terms outlined in this Shipping Policy.

Last updated: October 31, 2025